Refund Policy.

Goods returned to sender

In circumstances where goods are returned to sender due to non-collection, incorrect address, or recipient refusal, a restocking fee of 20% will be incurred. Shipping fees will also be non-refundable.

If the goods are returned due to an error caused by Content Canines or our wholesalers, or any carrier acting as an agent of either party, the shipping portion of your order will be refunded and no restocking fee will be applied.

Change of mind returns

Change of mind returns will incur a restocking fee of 10%. The shipping portion of your order is non-refundable.

We cannot accept change of mind returns for products under the following circumstances:

  • The product has been removed from the original packaging.

  • The product has labels or seals that have been removed.

  • The product has been visibly used in any way or is dirty/damaged

  • The product contains food or medication.

  • The end customer received the product more than 14 days ago.

Damaged or incorrect goods

Any goods that are sent incorrectly or arrived damaged will be replaced at our expense.

We will honour its warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims and we will organise pickup and replacement of the product, in accordance with the warranty conditions of the product’s manufacturer.

We cannot accept warranty returns for pet toys or pet beds that have been damaged by an animal, unless a manufacturing fault can be identified with the product. We will forward such claims to the product manufacturer for investigation prior to accepting a return or replacement.

Returning a product

To request a refund please contact Content Canines via the contact form on our website.

Customers are responsible for shipping costs associated with returning goods, except in circumstances where Content Canines or our wholesalers have agreed to cover return postage costs.

We accept no responsibility for loss or damage caused during return transit.

Product refunds will be issued to the credit card used to make the original purchase.

Cancelling an order

Please contact Content Canines immediately if an order needs to be cancelled, as orders will not be refunded once they have been dispatched. Credit card processing fees will not be refunded on cancelled orders.